Let’s get you dialed in ⚡

Pick how you want to activate.

📞

Which Number Are You Using?

🔷 Option 1: Use My Existing Number (Port-in)

Make sure your current line stays active until the transfer is complete.

You'll need:

Account number
PIN or passcode
Phone number
Billing ZIP code

✨ Get Help Finding These

📌 This info must match exactly with your current carrier’s records.

🟦 Option 2: Get a New Number

Prefer a fresh start? We've got you.

A new number will be assigned during setup.
Just review and confirm—no extra details needed!

🛡️

Prepare Your Phone

✅ Make sure your phone is unlocked

✅ Check if it works with our network

📱 Need your IMEI?

Dial Dial *#06#, or

Go to Settings > About Phone > Status

⚡

Ready to Activate

📲 Install the App

Download the app to start your activation.

▶ Android  iOS

SIM Setup

eSIM:

Check your email for the QR code
Scan in the app and follow steps

Physical SIM:

Insert your SIM card
Open the app and follow prompts

✅ Restart your phone when done

That's My Mobile – Setup Guide

Hey there! 👋

Ready to activate your mobile service?
Whether you’re transferring your number, starting fresh with a new one, or setting up an eSIM — we make it easy. 🚀

🔒 Secure Setup ⚡ Quick Activation 💬 24/7 Support

Let's Test Your Service 📞

Make sure everything is working perfectly!

📞 Try Calling Test your voice service

▾

Make a test call to ensure voice service is working properly

Call a friend or family member
Check call quality and connection
Test both incoming and outgoing calls

💬 Try Texting Verify SMS functionality

▾

Send a test message to verify SMS functionality

Send and receive text messages
Test MMS (picture messages)
Check delivery confirmations

⚡ Use Mobile Data Test your data connection

▾

Browse the internet to test your data connection

Open a website or app
Stream a video or music
Check download and upload speeds

⚙️ Additional Steps Extra checks for best performance

▾

Restart your phone if needed to ensure all services are active
Check signal strength in your area
Update your carrier settings if prompted

🛡️ Still not working? Get help with troubleshooting

▾

If your service isn't working properly, try these troubleshooting steps or get additional help.

ⓘ View Troubleshooting Guide

Frequently Asked Questions

Quick answers to common questions

I am ready to activate my service ▾

Great! Here's what to do:

Download the carrier app
Get it from the App Store or Google Play
Insert your SIM or set up eSIM
Follow the on-screen instructions
Complete activation in the app
Finish the guided setup

I need help porting my number ▾

Have this info from your current carrier:

Account number
Transfer PIN / password
Billing ZIP code
Last 4 of SSN

Important: Porting takes 1-24 h. Keep your old line active until done.

I need to insert a physical SIM ▾

Steps to insert your SIM:

Turn off the phone
Locate the SIM tray (usually on the side)
Use SIM tool to eject
Place SIM & reinsert tray

Tip: A paperclip works if no SIM tool handy.

I need to enable an eSIM ▾

Set up eSIM with a QR or activation code:

Settings ➜ Cellular
Add Cellular Plan
Scan QR code or enter details
Follow prompts to finish

Note: Ensure your device supports eSIM and you have good data.