Let's Test Your Service

Make sure everything is working perfectly!

📞 Try Calling • Test your voice service works

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Make a test call to confirm your voice service is working.

💬 Try Texting • Verify SMS functionality

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Send and receive a message to check your SMS/MMS functionality.

⚡ Use Mobile Data • Confirm your internet connection

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Open a website or app to verify your data is working.

⚙️ Extra Checks • Enhance your service performance

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Restart your phone, toggle Airplane mode, and update carrier settings if prompted.

Let’s get you dialed in ⚡

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Step 1: Which Number Will You Use?

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Option 1: Use My Existing Number (Port In)

Make sure your current line stays active until the transfer is complete.

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Step 2: Get Your Phone Ready

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Check if your phone is unlocked and compatible.

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Step 3: Activate Your Service

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Download the app to start your activation.

That's My Mobile – Setup Guide

Hey there! 👋

Ready to activate your mobile service?
Whether you’re transferring your number, starting fresh with a new one, or setting up an eSIM — we make it easy. 🚀

🔒 Secure Setup ⚡ Quick Activation 💬 24/7 Support

Frequently Asked Questions

Quick answers to common questions

I am ready to activate my service ▾

Great! Here’s what to do:

Download the That’s My Mobile app
Get it from the App Store or Google Play.
Activate your service
Follow the onscreen instructions to complete setup.
Insert your SIM or set up eSIM
Once activation is complete, insert the SIM or follow eSIM steps.

I need help porting my number ▾

Have this info from your current carrier:

Account number
Transfer PIN/password
Billing ZIP code

Important: Porting typically takes a few hours, though it may occasionally take 1–2 business day. Please keep your old line active until the transfer completes.

I need to insert a physical SIM▾

Steps to insert your SIM:

Power off your phone.
Eject the SIM tray using the tool. (usually on the side)
Fit the SIM into the tray (gold side down, notch matched), then reinsert the tray.
Power on and wait for signal bars.

Tip: A paperclip works if no SIM tool handy.

I need to enable an eSIM ▾

You can set it up using either method below:

Option 1: Using your computer

Open the email with your eSIM QR code on your computer.
On your phone, go to Settings → Cellular → Add Cellular Plan.
Scan the QR code displayed on your computer using your phone’s camera.
Follow the on-screen prompts to finish setup.

Option 2: Using your phone only

Open the eSIM QR code email on your phone.
Long-press the QR image to copy/open it.
Go to Settings  →  Cellular → Add Cellular Plan.
Choose the QR from your photos or clipboard.
Follow the prompts to complete setup.